Account & Billing
11 articles
How to Get an Invoice
Download the invoice for any Fotify purchase from the billing portal, and set the company details and tax ID that appear on it
Event Subscription Plans
Learn how Fotify event subscriptions work, including active event limits, billing options, and the 7-day grace period
Upgrade Your Event
Learn how to upgrade your Fotify event to a higher tier for more features and capabilities
How to Delete Your Account
Learn how to permanently delete your Fotify account and all of its data yourself, from your dashboard
How to Sign In with Passkeys
Set up and use passkeys to sign in to Fotify faster and more securely with your fingerprint, face, or device PIN
Connect Claude, ChatGPT, Gemini or Muse to Your Fotify Account
Connect an AI assistant like Claude, ChatGPT, Gemini or Meta's Muse to Fotify so it can set up events, manage guests and seating, design your invitation, customize emails, organize photos and prepare plan purchases for you — safely, with your approval at every important step
Get Help: Support Chat and Tickets
How to get help in Fotify: chat with the support assistant that can see and update your account, open support tickets, track replies and attach screenshots
Manage the Emails Fotify Sends You
Choose which emails reach your inbox as an organizer: event activity, tips and offers, and checkout reminders, and unsubscribe from any optional email in one click
How to Sign Out of All Other Devices
Sign out of Fotify on every other browser and device at once, for a lost phone or a shared computer, while staying signed in where you are
How to Sign In to Fotify (and What to Do When the Email Doesn't Arrive)
Sign in to Fotify with an email link or 6-digit code, Google, Microsoft or a passkey, and fix the common problems: the email never arrived, the link expired or was already used, or you are on another device
Buying an Event for Someone Else, or Moving It to Another Account
How to set up or pay for a Fotify event on someone else's behalf, share it with them, and move an event or credits to another account